Community and inbox specialist
Daniel Reyes
Daniel writes about replying fast without burning out: inbox triage, DM-to-sale conversations and handling the hard reviews. He has run customer conversations for clinics, gyms and online shops.
Articles by Daniel Reyes
Newest first.
- Community & inboxHow to answer a negative review (with templates)A calm, fast and specific reply can win back the reviewer and reassure everyone reading.
Daniel ReyesMay 5, 2026 - Community & inboxTurn comments into customersComments are buying signals in disguise. A simple system for spotting them and moving the conversation to DMs.Daniel ReyesMar 17, 2026
- Community & inboxReply to every DM without hiringOne inbox, a few rules and AI drafts in your voice: how small teams answer every message in minutes, not days.Daniel ReyesJan 27, 2026
More from Daniel Reyes
Guides and podcast episodes.
- GuidesInstagram for local businesses: the complete playbookProfile setup, the posts that bring people through the door, and how to answer DMs fast.Daniel ReyesAug 12, 2026
- GuidesReply to every DM and comment within an hourSet up one inbox, saved answers and AI drafts so no customer waits.Daniel ReyesAug 26, 2026
- GuidesTurn comments into sales with comment-to-DMInvite a keyword comment, send the link by DM, and capture the lead automatically.Daniel ReyesSep 9, 2026
- PodcastEp 7 — Reviews that win customersAnswering reviews, good and bad, so the next customer chooses you.Daniel ReyesAug 23, 2026
- PodcastEp 3 — Reply to every comment without living in the appWhy fast replies matter, and how to keep up when you're busy.Daniel ReyesJun 28, 2026
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