Fast replies win customers. In the Sprout Social Index 2025 (vendor data), about three-quarters of consumers expected a reply on social within 24 hours, and 73% said they would buy from a competitor if a brand doesn't respond.
Bring every channel into one inbox
Switching between apps is where messages get lost. Connect Instagram, Facebook, Bluesky and Google Business Profile to one inbox so DMs, comments and Google reviews land in one list.
Write your ten saved answers
Prices, opening hours, availability, delivery, refunds. Write each answer once, in your voice, and reuse it.
Let AI draft the rest
For messages that need a tailored reply, an AI draft that reads your brand kit and business details gets you most of the way. Review, adjust and send.
Triage in three passes
- Leads first: anyone asking to buy or book.
- Problems next: complaints and negative comments.
- Everything else: thanks, questions and compliments.
Set a response promise
Decide your target, such as one hour during opening times, and check the inbox at fixed times so it never takes over the day.
Frequently asked questions
Can AeroReply reply automatically?
Yes. In Suggest mode the AI drafts and you send, in Approve mode it waits for one click, and in Auto mode it replies on its own when a message scores above your minimum intent score.
What about messages outside business hours?
Leave the AI in Approve mode so drafts are waiting, then clear the queue first thing. Auto mode can answer messages above your minimum intent score while you're away.
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