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What is AeroReply?
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General
What AeroReply is and who it's for.
Open this topicWhat is AeroReply?
One AI for every reply, post and lead: one inbox, one calendar and Link in Bio pages in a single workspace.
Read full answerWho is AeroReply for?
Small businesses, creators and the agencies that run social media for them.
Read full answerDo I need a credit card to start?
No. The Free plan needs no card, and you can upgrade whenever you're ready.
Read full answerHow does editing by asking work?
Describe the change in plain words. The AI shows what it added, changed and removed, and you accept or reject the edit.
Read full answerDo I need design skills?
No. Set up your brand kit once and Apply brand kit recolours a design and sets your fonts in one click.
Read full answerPricing & billing
Plans, AI credits, cancelling and refunds.
Open this topicIs there a free plan?
Yes. Start free with no card required, and upgrade any time as you grow.
Read full answerIs yearly billing cheaper?
How do AI credits work?
Each plan has a monthly allowance. More capable models use more credits, and your balance shows as you write.
Read full answerCan I cancel anytime?
Yes. Cancel from Settings → Billing, either at the end of your billing period or straight away.
Read full answerDo you offer refunds?
Yes. Your first paid plan has a 7-day money-back guarantee: cancel within 7 days of that first payment for a full refund. After that, cancelling straight away refunds the unused part of your current period.
Read full answerWhat happens if I downgrade?
Nothing is deleted. You just can't create more than the new plan allows until you're under its limits.
Read full answerPublishing
Platforms, scheduling, imports and failed posts.
Open this topicWhich platforms does AeroReply support?
Instagram, Threads, Facebook, LinkedIn, X, Pinterest, Bluesky, TikTok, YouTube and Google Business Profile.
Read full answerWhat happens if a post fails to publish?
Each platform publishes on its own. Temporary errors retry up to 5 times, and anything that still fails shows the platform's reason.
Read full answerCan I import content I already have?
Yes. Import a spreadsheet of posts, or pull new blog posts in automatically from an RSS feed.
Read full answerHow do you know the best time to post?
From your own results. AeroReply looks at your last 180 days of posts and suggests the hours that worked best.
Read full answerCan I post carousels and videos?
Yes. Add several images or a video in the composer, and it checks each platform's limits for you.
Read full answerCan I add a first comment?
Yes, on plans that include it, for Facebook, Instagram, LinkedIn, Threads and Bluesky.
Read full answerCan good posts be reshared automatically?
Yes. Mark a post as evergreen and it goes back into rotation on its own, on plans that include it.
Read full answerInbox & AI replies
Comments, DMs, reviews and what the AI does with them.
Open this topicWhat shows up in the inbox?
Comments, DMs, mentions and reviews from Instagram, Facebook, Bluesky and Google Business Profile, in one list.
Read full answerDoes the AI reply on its own?
Only if you let it. The sales agent can just suggest replies, wait for your approval, or run fully automatically.
Read full answerWhat is comment-to-DM?
Someone comments a keyword on your post and gets an instant DM with your link. Available on plans that include automation.
Read full answerCan I track sales from conversations?
Yes. Buying conversations become deals on a pipeline you can customise.
Read full answerLink in Bio
Pages, leads, business cards and badges.
Open this topicHow many Link in Bio pages can I have?
It depends on your plan. The Free plan includes one page, and paid plans include more.
Read full answerCan my page collect emails and leads?
Yes, on plans that include lead capture. Add a form or popup, then export your leads as a CSV.
Read full answerWhat is the digital business card?
A shareable contact card on your page that people can save to their phone or Google Wallet.
Read full answerHow do I get a verified badge?
Request verification for a gold badge, or add the Premium badge add-on for a blue one.
Read full answerTeams & workspaces
Invites, roles, workspaces and client approvals.
Open this topicCan my team collaborate?
Yes. Invite teammates, give each a role, and plan work together on boards.
Read full answerHow do invites work?
Invite by email or share an invite link. Invites expire after 7 days.
Read full answerCan clients approve posts?
Yes. Send a no-login link so they can approve or ask for changes, on plans that include approvals.
Read full answerCan I manage several brands or clients?
Yes. Each brand or client gets its own workspace with its own accounts, calendar and team.
Read full answerSecurity & privacy
How your accounts and data are protected.
Open this topicAre my accounts and data secure?
Platform tokens are encrypted, and you can disconnect any account at any time.
Read full answerCan I delete my workspace?
Yes. The owner can delete it from settings; any paid plan is cancelled with a refund (in full within the 7-day money-back guarantee, otherwise for the unused time).
Read full answerCan I export my data?
You can export your contacts and your Link in Bio leads as CSV files.
Read full answerAI & reach
Will AI hurt your account, your reach or your customers' trust?
Open this topicWill AI replies get my account banned?
Not when they go through the platform's official API to people who contacted you first.
Read full answerDo AI captions get less reach?
Do I have to label AI-written posts?
Not for text on the platforms we checked. Realistic AI images, video and audio are different.
Read full answerDoes AeroReply need my social media passwords?
Can I approve every AI reply before it's sent?
Will the AI make up prices or promises?
It answers from the facts you give it, and you can check every reply.
Read full answerIs replying faster really worth it?
Yes. Most people expect a reply within a day, and slow replies lose sales.
Read full answerDoes AeroReply post or reply without me?
Other ways to get answers
Pick the format that suits you best.
Why teams pick AeroReply
Free to start, official platform connections, and your data stays yours.
People comment PLAN on my reels and AeroReply sends the link, tags the lead and I wake up to booked calls.
Priya NairFitness coachShort links showed me TikTok sends twice the clicks Instagram does. I changed my posting plan the same week.
Marcus BellFood creatorThe AI writer sounds like us. I batch a month of posts on Sunday and forget about it.
Sofia AlvarezSkincare brand founderWe run every client from one calendar. Approvals and a brand kit per client keep the team sane.
Leo MarchettiAgency ownerMy Link in Bio page replaced three apps. Bookings, my free guide and my newsletter signup all live on one page.
Daniel OkaforBusiness coachPeople DM “price?” and I used to miss half of them. The AI agent answers in my tone and sends the shop link.
Hana SatoIllustratorI locked my packing guide behind a quick email form and built my list without paying for another tool.
Aisha RahmanTravel creatorSetup took one evening. The CRM shows who clicked, who asked about pricing and who is ready to buy.
Chris DonovanPersonal trainerEasier to see it than read about it
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