AI review reply generator
Paste any Google review, pick the stars and a tone, and get two reply drafts that thank, address the point and invite them back.
- Free, no signup
- 5 replies a day
- Reviews never stored
Owner replies
Pick a sample or paste a review. Two replies land here.
From review to reply in under a minute
1 Paste the review
Copy the customer's review from Google and paste it in.
2 Pick stars and tone
Choose the rating and a tone: warm, professional or short.
3 Get two drafts
Each one thanks them, answers their point and never promises refunds or discounts.
4 Edit and post
Make it sound like you, then post it on your Business Profile.
How to reply to a bad review
Swap the words in brackets for your details. Keep it short, kind and public, then move the fix to a private chat.
- Slow or poor service
Hi [name], thank you for telling us, and I'm sorry we kept you waiting. That isn't the experience we want for anyone. I'd like to make it right, so please message us at [contact] and I'll look into it personally.
- Product or order problem
Hi [name], I'm sorry your order didn't arrive as expected. Thank you for flagging it. Please reach us at [contact] with your order details and we'll sort it out quickly.
- Price or value complaint
Hi [name], thanks for your honest feedback. We work hard to keep prices fair for the quality we offer, and I'm sorry it didn't feel that way this time. I'd welcome a chat at [contact] to hear more.
- A review you think is a mistake
Hi [name], thank you for your review. We can't find a record of your visit, and we'd like to understand what happened. Please contact us at [contact] so we can look into it.
Guides for this
Plain answers to what owners ask before they start, with sources.
Social media problemsBad reviews and angry comments: a calm playbookHow to answer criticism in public so it builds trust: a four-step reply, what never to say, and when to take it private.
Grow with AeroReplyThe reviews flywheel: ask, reply, show offMore reviews bring more customers, who leave more reviews. How to get the wheel turning with a link, a reply habit and your best quotes on show.
Grow with AeroReplySocial media growth plan: local businessFor cafés, salons, shops and trades: get found, answer fast, collect reviews and keep regulars coming back.
