Local businesses win on trust and speed. People nearby search, check your reviews, send a quick question and choose whoever answers first.
Your three channels
- Google Business Profile: reviews and questions from people ready to visit.
- Instagram or Facebook: what's new, behind the scenes, offers.
- Your Link in Bio page: hours, directions, menu or price list, and how to contact you.
The weekly rhythm
- 3 posts: one product or service, one behind the scenes, one customer or review.
- Reply to every comment, DM and review within the day.
- Ask two happy customers a week for a review.
What to automate
- Answers to hours, prices, parking and booking questions, from your business facts.
- Thank-you replies to five-star reviews.
- An AutoDM keyword such as MENU or PRICES on your posts.
Read more
The reviews flywheel · Missed DMs and slow replies · Bad reviews and angry comments · free Google review link generator
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