People read your replies to reviews when they decide where to go. We talk about answering every review quickly, handling the tough ones, and asking happy customers to leave one.
In this episode
- Why replies to reviews matter
- Answering a one-star review
- Thanking five-star reviewers without sounding canned
- Asking for reviews at the right moment
- Getting alerted when a new review lands
Key takeaways
- Reply to every review. In BrightLocal's 2026 survey, 80% of consumers were likely to use a business that responds to all its reviews.
- Acknowledge, fix, then take the details to a private message.
- Ask for reviews right after a good experience.
Try it in AeroReply
- Reviews in the same inbox as your comments and DMs
- Get a webhook for every new review
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