A unified inbox brings messages, comments, mentions and reviews from every connected channel into a single list you can work through.
Why it matters
Customers do not care which app they used to ask a question. Switching between apps means slow replies and missed messages, and missed messages are missed sales.
What good looks like
Every conversation in one queue, filters by channel and status, assignment to teammates, and saved or suggested replies. Aim for an empty inbox at the end of each day.
How AeroReply helps
AeroReply's inbox merges every channel and drafts replies in your brand voice. See the inbox →












