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Engagement & inbox

Response time

How long customers wait for a reply to a message, comment or review.

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Response time is the time between a customer's message and your first reply. Teams usually track the average and the share of messages answered within a target, such as one hour.

Why it matters

Fast replies win sales: a customer asking about availability is usually ready to buy now, and often messages several businesses at once.

Bringing it down

Work from one inbox, set business hours and an away message, prepare answers to your ten most common questions, and let AI draft replies that you approve.

How AeroReply helps

AeroReply drafts replies for every DM, comment and review, so answering takes seconds. See the inbox →

Questions about Response time

Pick a question to see the answer.

  • As fast as you can manage during business hours; customers asking about availability are often ready to buy now.

  • Work from one unified inbox, prepare answers to common questions, and use AI-drafted replies you approve.

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