Sentiment analysis labels the tone of a message, comment or review (positive, negative or neutral), usually with AI.
Why it matters
When volume grows, you cannot read everything at once. Sentiment lets you answer unhappy customers first and spot trends before they become problems.
Using it well
Treat it as triage, not truth: sarcasm and slang still trip models up. Sort negative messages to the top, check them by hand, and watch the weekly share of negative mentions rather than single messages.
How AeroReply helps
AeroReply tags every inbox item positive, negative or neutral, so urgent messages rise to the top. See the inbox →
