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Engagement & inbox

Review management

Monitoring and replying to customer reviews across platforms.

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Review management is collecting, monitoring and responding to customer reviews on platforms like Google and Facebook.

Why it matters

Reviews shape decisions before anyone visits your profile, and replies show future customers how you treat people, especially when something went wrong.

Replying to reviews

Thank positive reviewers by name and mention something specific. For negative reviews, apologise, take the detail offline, and follow up publicly once it is resolved. Reply within a day or two.

How AeroReply helps

AeroReply brings reviews into the inbox and drafts on-brand replies for your approval. See reviews →

Questions about Review management

Pick a question to see the answer.

  • Yes. A calm, specific reply that offers to fix the issue shows future customers how you treat people.

  • Within a day or two where possible; a timely reply shows the business is paying attention.

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38 calls booked in a month
People comment PLAN on my reels and AeroReply sends the link, tags the lead and I wake up to booked calls.
Priya NairFitness coach
2x clicks from TikTok
Short links showed me TikTok sends twice the clicks Instagram does. I changed my posting plan the same week.
Marcus BellFood creator
12 hours saved every week
The AI writer sounds like us. I batch a month of posts on Sunday and forget about it.
Sofia AlvarezSkincare brand founder
14 brands in one calendar
We run every client from one calendar. Approvals and a brand kit per client keep the team sane.
Leo MarchettiAgency owner
Cancelled 3 other apps
My Link in Bio page replaced three apps. Bookings, my free guide and my newsletter signup all live on one page.
Daniel OkaforBusiness coach
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People DM “price?” and I used to miss half of them. The AI agent answers in my tone and sends the shop link.
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