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AeroReply
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AI customer service

AI customer service for small businesses

Your customers ask on Instagram, Facebook and Google at 11pm. The AI answers from your own FAQs, prices and policies in seconds, so nobody waits until morning and you decide how much it sends on its own.

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How it works for small & local businesses

Three things that change when this runs in AeroReply.

  • Answers from your facts, not guessesFill a knowledge base with your FAQs, products, prices, opening hours and policies. The AI drafts every reply from it in your tone, so a question about delivery times gets your delivery times.
    • Your FAQs, products and policies
    • Replies in your tone
    • Works in every channel's inbox
  • You choose how much it sends aloneStart with suggestions you send yourself, move to approve-before-send, or switch on full auto for the questions it handles well. Every message is scored for buying intent, so the hot leads reach you first.
    • Suggest, approve or full auto
    • Buying intent scored 0–100
    • Hot leads flagged for you
  • Comments, DMs and reviews in one placeKeyword comments get a DM with the link in seconds, reviews get a reply in your voice, and every conversation lands in one inbox with the customer saved as a contact for next time.
    • Comment-to-DM automation
    • Google review replies
    • Every customer saved as a contact

From a DM to a paid customer

A real conversation in the AeroReply inbox. The AI scores buying intent and drafts the reply that closes it.

  1. 1A customer asks about price
  2. 2AI scores intent and drafts the reply
  3. 3You approve, the sale lands
Real AeroReply inboxFrom a DM to a paid customer

Watch the agent triage a message

Set your intent threshold, open a lead, and approve the reply it drafted from your facts.

Live demo Tap anything to try it

Below the threshold? It stays muted until you look.

Drafted from your knowledge base
Ships to Canada & US3 for 2 on bundles

Nothing sends until you approve — auto mode is off by default.

Tools that power this

Everything below lives in the same account, on the free plan to start.

People like you, growing

What creators and business owners say after switching.

2x clicks from TikTok
Short links showed me TikTok sends twice the clicks Instagram does. I changed my posting plan the same week.
Marcus BellFood creator
No unanswered DMs
People DM “price?” and I used to miss half of them. The AI agent answers in my tone and sends the shop link.
Hana SatoIllustrator
Hot leads flagged daily
Setup took one evening. The CRM shows who clicked, who asked about pricing and who is ready to buy.
Chris DonovanPersonal trainer

Questions, answered

Pick a question to see the answer.

  • Only if you want it to. It can suggest replies you send yourself, wait for your approval before sending, or reply automatically in full-auto mode.

  • It drafts from a knowledge base you fill with your own FAQs, products, prices and policies, so it answers from your facts instead of inventing them.

  • Instagram and Facebook comments and DMs, Bluesky, and Google Business Profile reviews, all in one inbox.

  • Every message is scored for intent and stays in your inbox, so anything the AI shouldn't handle alone is waiting for you with a draft ready.

Keep exploring

AI customer service for small businesses

Free plan forever. No credit card, cancel anytime.

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  • No credit card
  • 2-minute setup
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