In this article
Generic AI replies sound generic because the AI doesn't know your business. Now it can.
What's new
Your brand kit has a new Business knowledge section. Add the facts customers ask about, one card at a time:
- Products and prices
- Offers and promotions
- FAQs
- Policies such as delivery, returns and opening hours
- Useful links
- Notes for anything else
Try it in AeroReplyDrafts that sound like you, in secondsTeach the AI your brand once, then draft, repurpose and edit by asking.Start freeSee the AI editor
Where the AI uses it
- Inbox replies to comments and DMs
- Sales replies to buying questions
- Replies to reviews
- Posts and captions
The AI only uses the facts you've added. If an answer isn't in your knowledge, it won't invent one.
How to set it up
- Open your Brand kit and find Business knowledge
- Add your top five questions first: price, delivery, returns, opening hours, how to book
- Draft a reply in the inbox and check it uses your facts
Learn more in Set up your brand kit.
